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Frequently Asked Questions |
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Do you charge sales tax?
There is NO sales tax applied to any purchases, except if you live in Arizona State. Attapinya charges 7.8% sales tax to all orders shipped within Arizona State.
When will my order ship?
Place your order online before 10am EST and we will ship everything in stock the same day via USPS. Orders placed after 10am will ship the following business day. Orders placed on weekends will ship to the following business day. We do not ship or deliver on weekends or holidays.
Can you gift wrap my order?
All of our jewelry is beautifully packaged. Our presentation and packaging makes a beautiful gift every time and it is practical for traveling and storing your jewelry.
I purchased an item and now it is on sale, can you refund the difference?
Price adjustments can be made if the original purchase is within 14 days of the item(s) going on sale. Please contact customer service at info@attapinya.com or at (480) 626-2697.
Do you have a catalog?
We decide not to have a print catalog since we use our website as the most up-to-date catalog and we want to go paperless as the respect for our forest. New styles and designs are added to the website seasonally.
How long does my refund take?
We process your return promptly upon receipt in our warehouse; however refunds generally appear on your credit card statement in one to two billing periods. Your refunds will be credited back to the same card used to make the original purchase. We will forward you a credit memo via mail.
I'm starting my holiday shopping early. What is the holiday return policy?
All items purchased in the month of December may be returned for a full refund until January 31 of the following year.
Will I get a receipt with my order?
Yes, you will receive an invoice with your order that can be used to return or exchange merchandise.
How do I care for my jewelry?
All pieces should be stored in Attapinya’s package. We recommend applying hair sprays and fragrances before putting on your jewelry, especially when wearing soft or porous stones. Always remove your jewelry before washing to prevent soap build up. It is beneficial to wear your jewelry often. The natural oils in your skin help to keep your stones and metals clean and conditioned.
How do I clean my metal jewelry?
You can make your own cleaning solution using six parts warm water to one part ammonia. Dip your gold, platinum, or silver jewelry in the solution and scrub gently using a soft bristle toothbrush. Rinse in warm water and pat dry with a paper towel. Silver may require additional cleaning with the use of a polishing cloth.
How do I clean my gemstones?
Diamonds, Rubies and Sapphires are considered hard stones. The cleaning solution described above would be a safe method of cleaning these gemstones. Also you may use the solution and instructions on Amethyst, Aquamarine, Beryl, Carnelian, Chalcedony, Citrine, Garnet, Iolite, Jade, Moonstone, Morganite, Peridot, Quartz, Spinel, Topaz, Tourmaline, and Zircon. All the stones mentioned above may also be cleaned using an ultrasonic cleaner; however, we recommend using caution with Beryl, Garnet, Iolite, Peridot, Spinel, Topaz, and Tourmalines.
Apatite, Emerald, and Tanzanite are considered softer stones and should only be cleaned with warm soapy water and a soft toothbrush. These stones, as well as coral, lapis opal, pearl, and turquoise, which are porous, should not come in contact with any acids, chemicals, or solvents. It is best to avoid contact with water for these more porous stones. Pearls are especially sensitive to such agents; even cosmetics can be harmful to the pearl's luster. We recommend having your pearls professionally cleaned and restrung on an annual basis.
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